Restoring a file or site from a backup

Australian shared hosting plans include automatic Acronis backups, which means a mistake with a file or a plugin does not need to be permanent. Acronis is not included with international shared hosting; if you are on an international plan and need backups, open a support ticket and we will confirm what is available for your service. There are two levels of restore, depending on what has gone wrong.

Restoring a single file

If you have deleted or overwritten one file, you do not need to restore the whole site.

1. Log in to cPanel.
2. Open the file manager and navigate to the directory holding the file.
3. Open the backup or restore option and choose the most recent backup that predates the problem.
4. Browse to the file, select it, and restore it to its original location.

Check your site immediately afterwards. If the file had been changed on purpose since that backup, you may need to reapply that change.

Restoring a whole site

If a plugin update or a deletion has broken the site badly, restore the whole account or the specific database. Restoring the database on its own is often enough, since content lives there while themes and plugins live in the files.

Before you restore

• Note exactly what is broken. Restoring the wrong thing can replace working files with older ones.
• If you can still reach the site, take a manual backup first so you have a copy of the current state.

After you restore

Update WordPress, its themes and its plugins, and change any passwords if you believe the site was compromised. Then check the site on both desktop and mobile. If you would rather we handled a restore, open a support ticket and tell us the approximate date you would like to return to, and what is wrong.